Security Footage Retrieval
Authorized retrieval of security camera footage for incidents, claims, and disputes — handled with strict privacy and access controls.
Photo by Turquo Cabbit on UnsplashWhat this service covers
When a board or manager needs footage from a building's security system, we retrieve, review, and hand it over — following a clear authorization process that protects resident privacy and keeps a record of every request.
Request process
Written request
Board or manager submits date, time, and camera location needed.
Authorization check
We confirm the request comes from an authorized board or management contact.
Footage retrieved
We pull the requested footage directly from the building's system.
Securely delivered
Footage is delivered to the authorized contact only, with a retention log.
Privacy note: Footage is only released to board members or management contacts with documented authority, and every request is logged. We do not release footage to individual residents directly.
Common use cases
Security incidents
Vandalism, theft, or unauthorized entry reported to the board.
Insurance claims
Footage supporting a property damage or liability claim.
Resident disputes
Verifying details of a disagreement between residents or with the board.
Turnaround time
Most footage requests are completed within 1–3 business days, depending on the age of the footage and the building's storage system.
Pricing
Pricing varies by request scope and footage volume. Request a quote and we'll respond with a straightforward rate.
Get a quoteFrequently asked questions
Who can request footage?
Only board members or property management contacts with documented authority. We verify this before retrieving any footage.
Can residents request their own footage?
Requests from individual residents must go through the board or property manager, who can then authorize the request on the resident's behalf.
How far back can footage be retrieved?
This depends on your building's storage capacity and retention settings — typically 14 to 30 days. We'll confirm availability when we receive your request.